Genesys Cloud Archive - January 2025
List of the Genesys Cloud release notes published in January 2025.
January 13, 2025
Kundeninteraktion
- 2024 Genesys CIDR-Erweiterung und Benachrichtigung zu Firewall-Anforderungen
- SMS and E-mail campaign automation using campaign rules
Daten, Analytik und Berichterstattung
- Native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcripts
- Hindi programs, topics, and phrases support
- Complex journeys persist in post calculation sequenced path order on Journey Management
Produktivität der Mitarbeiter
- Add descriptions to collaborate chat rooms
Mitarbeiterbindung
- Verbesserter Algorithmus zur Vorhersage aufgeschobener Arbeitslast
